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E-scooters are governed by national legislation. This covers where you can ride, speed and age limits, and other legal requirements. We highly recommend you read more about the rules in your state here as non-compliance can result in persecution by the police.
New to Beam? Follow these 7 steps and you'll be on your way in less than a minute!
How to get started...
1. Download the 'Beam' app from the Apple App Store / Play Store and verify your mobile phone number.
2. Register your payment method. And ensure your Bluetooth is turned on.
3. Select "ride" and scan the QR code on the scooter handlebar to unlock the scooter, or select the '<>' icon in the app and enter the 5 digit code.
4. Push off to get it moving, then press the "GO" button to start riding. If you want to slow down, pull firmly on the brake lever on the handlebars. Please do NOT try and slow down by pushing down on the rear mudguard of the scooters with your foot - that will damage the scooter and could cause you to lose control.
5. Refer to the "Operating Zone" marked on the map in the app, to see where you can ride. Please do not ride a scooter outside of this marked area. Note that there are also zones marked in yellow which are "Slow Zones", where the top speed of the scooter will automatically be reduced for safety reasons. There are also zones coloured red within the operating zone, that are either "No Go Zones" (such as the Auckland Domain) or "No Parking Zones" (such as the Atrium on Takutai). Please avoid these zones. The scooter will automatically end if you enter a "No Go Zone", and you will be unable to end a trip in a "No Parking Zone".
6. Park the scooter safely where it will not interfere with driving, traffic, pedestrian walkways and fire hydrants.
7. To end your ride click on the end ride button at the bottom of your screen. If you park a Beam scooter in the designated parking areas marked with 'P' on the map, a reward in credits will be returned to your Beam account. The credits paid will be available the next time you ride.
To release the kickstand in order to start your trip, push the vehicle in a forward motion.
This will automatically release it and you will be able to begin your trip safely. When finishing your ride, simply place your foot lightly on one side of the kickstand and pull the vehicle towards you.
This will deploy the kickstand into its stationary position allowing you to leave the vehicle upright after you have finished your trip. Please avoid leaning the vehicle up against buildings or structures and lying it on the ground.
Beam vehicles are designed to be as safe as possible, but there are some important rules to follow to ensure you stay safe when riding:
1. Do not ride Beam after drinking.
2. Do not ride on wet surfaces.
3. Only one person at a time can ride a Beam vehicle.
4. Please obey the traffic laws.
In the event of an emergency and you require urgent medical attention, please call emergency services immediately on '111' before contacting us. Once you are in a safe place, please contact our Customer Service Team who will provide further support and guidance.
Auckland: 09 801 0906
Palmerston North: 04 886 6846
Wellington: 04 886 6846
Whangārei: 09 801 0906
Please check the legal age limit in your city
The minimum age required to ride a scooter is 18 years old.
The minimum age required to ride a scooter is 16 years old.
The minimum age required to ride a scooter is 18 years old.
The minimum age required to ride a scooter is 16 years old.
Beam provides personal accident insurance for all registered riders, provided the rider adheres to the relevant legislation governing e-scooters (e.g. minimum age requirement). If you have been in an accident, please contact Customer Support as soon as possible.
Click here for more information and to make a claim.
After downloading the Beam app from the App Store/Play Store, you can proceed with the registration process in the following order: mobile phone authentication, personal information registration, and privacy agreement.
For enquiries regarding specific trips please do the following:
1. Enter "Trip History" in the main app menu.
2. Select the ride you have a dispute or question regarding.
3.Click on "Contact Support" in the bottom right hand of that ride screen.
You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.
If you need to speak to someone in person, please call our helpline:
Auckland: 09 801 0906
Palmerston North: 04 886 6846
Wellington: 04 886 6846
Whangārei: 09 801 0906
Beam operates every day of the week, 24 hours a day for the cities below:
Wellington
Whangārei
-
In selected cities, Beam can only operates on specific operating hours:
Auckland
Every day, 5 am - 11 pm
Palmerston North
Sun-Thu, 5am-11pm
Fri-Sat, 5am-9pm
Please check Beam's operating hours in your city
Beam services are available across the isthmus, from the city centre out to Mount Roskill, Onehunga, GI and the Eastern Bays. We’re also operating on the North Shore in Takapuna and Northcote.
Please note that you will be unable to start a ride outside of our operating zone.
Beam services are available across the city and out to the Massey campus south of the river.
Please note that you will be unable to start a ride outside of our operating zone.
Beam services are available through the central city out to Kaiwharawhara in the North, Karori in the West, Island Bay in the South and across the Miramar peninsular in the East.
Please note that you will be unable to start a ride outside of our operating zone.
Beam services are available across the city from Springs Flat in the North, Maunu, Otaika, and out to Riverside in the East.
Please note that you will be unable to start a ride outside of our operating zone.
Yes, the Group Rides feature allows you to rent up to five additional vehicles using one account. Simply tap the "Group Ride" button on the map page to get started.
Beams are made for one person, not two, and it's dangerous to ride with more than one person on the vehicle. In addition, one of the great benefits of riding a Beam is that you are automatically covered for personal accident insurance with every ride, but that insurance will be void if more than one person rides the same vehicle at the same time. So please don't.
The advisable maximum weight a Beam scooter can hold is 100kgs.
It's great that you love Beam that much, but Beam vehicles are made for sharing and they get lonely otherwise. So please don't keep a Beam at your house as it prevents other riders from having access to it. Beam also reserves the right to retrieve our vehicle if it is kept by a user for private use, and involve the authorities if necessary.
We don't like our vehicle being in anyone's way so please let us know if you see one causing an obstruction. Contact our support team through the "Help" button on the main menu of the app, or by clicking on the question mark icon shown on the right hand of the map screen.
Alternatively, If you need to speak to someone in person, please call our helpline:
Auckland: 09 801 0906
Palmerston North: 04 886 6846
Wellington: 04 886 6846
Whangārei: 09 801 0906
There is a $1 unlock fee at the start of your ride, and then it costs $0.45 for every minute that you ride.
Currently supported payment methods are debit/credit cards and, when available, promotional Beam credit packs which you may purchase with your debit/credit card through the Beam app (in the section labelled "Payment & Credit" on main menu of app).
Other payment issues that arise can be caused by an outdated app version. To avoid these issues always make sure to update your Beam app as soon as a new update is available.
You (and your group ride buddies!) may notice a fee being charged to your card after linking it to the app even when no ride was taken. This is only a temporary hold used to verify your card, and it is commonly known as a pre-authorization fee.
Rest assured, the hold gets lifted automatically once the card has been verified, or adjusted to the amount captured after completing a ride. The final payment may take up to 2~3 business day to be reflected on your statement.
You can register and update your payment method on the 'Payment & Credit' tab in the app menu. The payment methods we currently support include most debit/credit cards.
Your Beam credits can be found in the 'Payment & Credit' tab of the app's main menu.
If you have an outstanding balance, you will be restricted from using a Beam vehicle. Please update your payment method by following these steps:
1. Select 'Billing' from the menu on the top left.
2. Add a "payment method."
3. Relaunch the app.
4. The vehicle can be used once the payment method and outstanding balance payment are completed.
Credit refunds can be found in the 'Payment & Credit' page of the rider menu.
If you have not been refunded credits for a ride you have taken and ended at a parking spot please do contact our support team and highlight the ride that was not refunded. To do so accurately enter your trip history tab and select the individual ride and click on "Contact Support" and we shall investigate the matter.
No problem.
1. Enter "Trip History" in the main app menu.
2. Select the ride you need a receipt for.
3. Click on "Contact Support" in the bottom right hand of that ride screen.
4. Write a short message explaining that you need a receipt for that trip.
We'll send you the receipt as soon as we can. You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.
You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...
1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.
2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones" (such as the Atrium on Takutai). You will be unable to end a trip in any "No Parking Zone".
If you park a Beam in the designated Beam parking areas marked with 'P' on the map in the app, a reward in credits will be returned to your Beam account. The credits paid will be available the next time you ride.
If you'd like to report an end trip issue, please follow these steps to submit your question:
1. Enter the menu on the top left of the app.
2. Select the 'Trip History' menu and select the ride you had an issue with.
3. Tap 'Contact Support' on the bottom right hand side of the screen, and write a message in the box, describing the problem you had. We will reply as soon as we can.
If you notice a broken vehicle before you start a ride, or have mechanical issues with a vehicle during your ride, please report the malfunction to us by doing the following...
1. Enter the main menu (by clicking on the three lines in the top left corner of the app).
2. Select "Trip History" and find the trip where the scooter malfunctioned. Click on the trip.
3. Tap on the "Contact Support" on the bottom right hand of that trip screen to explain the issue and request a refund. Please do provide as much detail as possible, so we can ensure we make it right for you.
Yes, you can pause during a ride by clicking on the padlock icon (to be found on the bottom right hand corner of the map screen) after your ride has started. Please note that although the Beam is locked for this period of pause, you will still be charged the standard per-minute fee.
If you need to see a doctor due to injuries sustained as a result of an accident please do get the required treatment first and ensure you are safe and cared for before submitting a report to Beam. After you have received treatment. please submit a message to us with details about the incident through the "Help" section that you can find in the main menu of the app.
There is an operating zone for Beams shown on the map in the app and if you try and ride outside of this operating area, the ride assist on the bike will stop working. Please return to the operating area to re-activate the motor.
Account deactivation can be done directly from the Beam app. Simply go to Settings (bottom left of the main menu) and select Delete Account.
If you do not have access to the Beam app, please contact our customer support team by selecting the question mark on the Beam map or the "Help" tab in the main menu of the app.
Yes, you can update your email address by navigating to the app menu, select the white 'cog' icon and tap your name. From here, overwrite your current registered email address and tap "Save".
You may find a detailed list of the terms and conditions of using Beam vehicles at the link here:
https://www.ridebeam.com/terms-and-conditions
Up to 5 guests per Beam Account
🟢 Auckland
🟢 Palmerston North
🟢 Wellington
Up to 3 guests per Beam Account
🟢 Whangārei
The Group Rides feature allows you to ride with friends and family using a single account.
There will be a pre-authorisation of $5 for each rider in the Group Ride.
To start a Group Ride:
1. Tap the "Group Ride" button on the map page.
2. You will be prompted to add the name and email address of your first guest. You can add up to four additional guests by tapping the "Add guest rider" button.
3. Once you have finished adding guests, tap the "Unlock" button beside each name and scan the QR code on each vehicle to unlock both the vehicle and the helmet for your guest(s).
4. When complete, tap "Continue to Trip" to start the Group Ride.
5. To end the Group Ride, click on the "End Trip for All" button at the bottom of your screen. Be sure that all vehicles are parked safely where they will not interfere with driving, traffic, pedestrian walkways and fire hydrants. All ride fees, parking fees and credits will be summed up and applied to you as the main account holder.
You are able to add five guests as part of a single Group Ride in addition to yourself as the main account holder.
Please download the latest version of the Beam app via your app store to enable Group Rides.
Yes, every Beam vehicle comes with its own helmet.
You must be a current student from a recognised tertiary educational institution.
Simply sign up to Beam with your University email, then choose the Pass you would like to purchase.
To request to have your tertiary educational institution enrolled for discount Student Passes, please contact our Support Team directly via the Help button on the main menu.
Weekly and Monthly passes are on auto-renewal by default. If you would like to cancel your Pass, select "See Details" within "Universal Pass" in the main menu. From here, select "Cancel my Subscription".
If you would like to request a refund for a Pass, please contact our Support Team via the Help option in the main menu.
If you're on a Weekly or Monthly plan and would like to cancel your Pass, select "See Details" within the "Universal Pass" option in the main menu. From here, select "Cancel my Subscription".
Yes, you can use your Pass for a Group Ride, however only the host of the trip will receive the Pass benefits. Any additional riders will be charged at the regular price.
Your daily usage is calculated from when you start your trip, to when your trip ends. Please note that the usage is calculated based on the day that you end your trip, not the day you start your trip.
A Pass begins as soon as you have purchased it, and expires at the same time of purchase on your Pass end date.
Yes, it will be counted as the first day of your Pass. We recommend that you purchase your Pass at the beginning of the day to maximise the value.
Unfortunately, you are not able to purchase a Pass with Beam credits. Passes can be purchased with debit and credit cards.
Currently you are only able to use your Pass in the city in which you purchased it.
You will only be able to view your Pass where the Pass is valid. For example, if you have exhausted your daily usage allowance, the Pass will not be visible again until it refreshes the next day. Or if you are viewing the Beam app in a different city to where you purchased your Pass.
As we are always releasing new and exciting promotions to our customers, this will sometimes mean you might see a different offer to others around you.
If you need to speak to someone in person, please call our helpline:
Auckland: 09 801 0906
Palmerston North: 04 886 6846
Wellington: 04 886 6846
Whangārei: 09 801 0906