Australia
Frequently Asked Questions

Categories
Group Rides
Universal Passes

E-Scooter Legislation
How to use
Safety
Insurance
Sign up
Pricing and payment
General
During trip
End trip
Personal information
Terms and conditions
Contact Us

E-Scooter Legislation

E-scooters are governed by state legislation.

E-scooters are governed by state legislation. This covers where you can ride, speed and age limits, and other legal requirements.

We highly recommend you read more about the rules in your state below as non-compliance can result in persecution by the police.

Government of South Australia: here
Adelaide

Government of West Australia: here
Albany, Bunbury, Esperance, Geraldton & Rockingham

Government of Australian Capital Territory:
here
Canberra

Government of Tasmania: here
Burnie, Hobart & Launceston

Government of Queensland: here
Brisbane, Cairns, Mackay, Port Douglas, Townsville & Magnetic Island

Government of NSW: here

How to use

How do I start my ride?

New to Beam? Follow these 7 steps and you'll be on your way in less than a minute!

How to get started...

1. Download the Beam app from the Apple Store / Play Store and verify your mobile phone number.

2. Register your payment method. And ensure your Bluetooth is turned on.

3. Select "ride" and scan the QR code on the e-scooter handlebar to unlock the e-scooter, or select the '<>' icon in the app and enter the 5 digit code.

4. Push off to get it moving, then press the "GO" button to start riding. If you want to slow down, pull firmly on the brake lever on the handlebars. Please do NOT try and slow down by pushing down on the rear mudguard of the e-scooters with your foot - that will damage the e-scooter and could cause you to lose control.

5. Refer to the "Operating Zone" marked on the map in the app, to see where you can ride. Please do not ride a e-scooter outside of this marked area. Note that there are also zones marked in yellow which are "Slow Zones", where the top speed of the e-scooter will automatically be reduced for safety reasons. There are also zones coloured red within the operating zone, that are either "No Go Zones" or "No Parking Zones". Please avoid these zones. The e-scooter will automatically end if you enter a "No Go Zone", and you will be unable to end a trip in a "No Parking Zone".

6. Park the e-scooter safely where it will not interfere with driving, traffic, pedestrian walkways and fire hydrants.

7. To end your ride click on the end ride button at the bottom of your screen.

Cities with Good Parking Rewards

If you park a Beam e-scooter in certain designated parking areas marked with 'P' and '$' on the map, a reward in credits will be returned to your Beam account. The credits paid will be available the next time you ride.

Safety

How do I stay safe when riding Beam?

The Beam Saturn is designed to be as safe as possible, but there are some important rules to follow to ensure you stay safe when riding:

1. Do not ride Beam after drinking.
2. Do not ride on wet surfaces.
3. Only one person at a time can ride a Beam e-scooter.
4. Please obey the traffic laws.
5. Rider Check:
In order to help prevent people riding under the influence, we will be trialing a rider check feature in selected cities to ensure safe riding. If you ride a beam at Townsville between 7pm until 7am, and Palmerston North between 9pm and 11pm, you will have to complete a quick game in order to ride.
You will have 3 tries to complete the game and if you fail you will be locked out of riding for 6 hours. Here's to making our streets and footpaths safer for everyone.

What should I do in case of an emergency?

In the event of an emergency and you require urgent medical attention, please call emergency services immediately on '000' before contacting us. Once you are in a safe place, please contact our Customer Service Team who will provide further support and guidance.

Toll-Free Number: 1300 507 676

How old do you have to be to ride a Beam?

Please check the legal age limit in your city

Adelaide

The minimum age required to ride a e-scooter is 18 years old.

Albany

The minimum age required to ride a e-scooter is 16 years old.

Brisbane

The minimum age required to ride is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Bunbury

The minimum age required to ride an e-scooter is 16 years old.

Burnie

The minimum age required to ride an e-scooter is 16 years old.

Cairns

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Canberra

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Esperance

The minimum age required to ride an e-scooter is 16 years old.

Geraldton

The minimum age required to ride an e-scooter is 16 years old.

Hobart & Launceston

The minimum age required to ride an e-scooter is 16 years old.

Mackay 

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Port Douglas

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Rockingham

The minimum age required to ride an e-scooter is 16 years old.

Townsville & Magnetic Island

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

How old do you have to be to ride a Beam?

Please check the legal age limit in your city

Adelaide

The minimum age required to ride a e-scooter is 18 years old.

Albany

The minimum age required to ride a e-scooter is 16 years old.

Brisbane

The minimum age required to ride is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Bunbury

The minimum age required to ride an e-scooter is 16 years old.

Burnie

The minimum age required to ride an e-scooter is 16 years old.

Canberra

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Esperance

The minimum age required to ride an e-scooter is 16 years old.

Geraldton

The minimum age required to ride an e-scooter is 16 years old.

Hobart & Launceston

The minimum age required to ride an e-scooter is 16 years old.

Mackay 

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Port Douglas

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Rockingham

The minimum age required to ride an e-scooter is 16 years old.

Townsville & Magnetic Island

The minimum age required to ride an e-scooter is 16 years old. Children who are 12+ may ride if accompanied by a parent or legal guardian.

Insurance

Am I covered by insurance?

Beam provides personal accident insurance for all registered riders, provided the rider adheres to the relevant legislation governing e-scooters (e.g. minimum age requirement). If you have been in an accident, please contact Customer Support as soon as possible.

Beam offers personal accident insurance for every rider.

Click here for more information and to make a claim.

Beam also offers third party insurance.

Click here for more information.

Sign up

What is the sign up process?

After downloading the Beam app from the Apple Store/Play Store, you can proceed with the registration process in the following order: mobile phone authentication, personal information registration, and privacy agreement.

Remember to complete the Beam Safety Quiz in the app to get your first ride for free!

General

How do I contact Beam's Support Team?

For enquiries regarding specific trips please do the following.
1. Enter "Trip History" in the main app menu.
2. Select the ride you have a dispute or question regarding.
3. Click on "Contact Support" in the bottom right hand of that ride screen.

You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.

If you need to speak to someone in person, please call our helpline:

Toll-Free Number: 1300 507 676

When is Beam available?

Please check Beam's operating hours in your city

Adelaide

While Beam operates every day of the week, 24 hours a day in Adelaide City and surrounding suburbs, Adelaide Coastal areas are operating from 6am in the morning until 9pm in the evening.

Albany

Beam operates every day of the week, 24 hours a day.

Brisbane

Beam operates every day of the week, 24 hours a day.

Bunbury

Beam operates every day of the week, 24 hours a day.

Burnie

Beam operates every day of the week, 24 hours a day.

Cairns

Beam operates every day of the week, 24 hours a day.

Canberra

Beam operates every day of the week, 24 hours a day.

Esperance

Beam operates every day of the week, 24 hours a day.

Geraldton

Beam operates every day of the week, 24 hours a day.

Hobart & Launceston

Beam operates every day of the week, 24 hours a day.

Mackay 

Beam operates every day of the week, 24 hours a day.

Port Douglas

Beam operates every day of the week, 24 hours a day.

Rockingham

Beam operates every day of the week, 24 hours a day.

Townsville & Magnetic Island

While Beam operates every day of the week, 24 hours a day in Townsville. Magnetic Island is operating every day of the week, from 5am to 11pm.

Where is Beam available?

Please check Beam's locations in your city

Adelaide

Beam services are available within most areas of the Adelaide City Council and Norwood, Payneham and St Peters Council zones.

We also operate along the Adelaide Coast Park Path, between West Beach and Grange, and Semaphore and North Haven.

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Albany 

Beam services are available within Emu Point, the City precinct, Mira Mar, Spencer Park and Bayonet Head. Parking spots will be created across the City, including at key local attractions like the Albany Entertainment Centre, Middleton Beach, Emu Point, the CBD and the Albany waterfront.

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Brisbane

Beam services are available within most inner areas of Brisbane, reaching as far out as Kelvin Grove, Stones Corner, and St Lucia.

Beam is also available in Sandgate, Wynnum and Manly.

Beam’s operating area in the City of Logan includes the suburbs of Underwood, Woodridge, Slacks Creek, Springwood and Logan Central.

Please refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Bunbury

Beam services are available within the Bunbury city centre, along Ocean Drive and around Koombana Bay Foreshore. Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Burnie

Beam services will provide micromobility for residents and visitors within the City of Burnie, extending along the coast to Cooee and for the suburbs of Park Grove, Shorewell Park, Montello, Upper Burnie and South Burnie.

Please refer to the white area on the Beam app for the exact locations of parking spots and the operating zone.

Please note that you will be unable to start a ride outside of our operating zone.

Canberra

Beam services are available in North Canberra, South Canberra and Belconnen. Please check the map in the app to see the full extent of our Operating Zone. Please note that you will be unable to start a ride outside of our Operating Zone.

Esperance

Beam services are available at over 25 locations across town, including Twilight Bay, Salmon Beach, Esperance Shopping Mall and Esperance Esplanade.

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Geraldton

Beam e-scooters are available to ride at the foreshore and city center, and the suburbs of Beachlands, Bluff Point, Mount Tarcoola, Wonthella, Wandina and Beresford. Please refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Hobart & Launceston

Hobart
Beam services are available in North Hobart, South Hobart, New Town and Sandy Bay area.

Launceston

Beam services are available within most areas of the Launceston City reaching as far out as Alanvale, Mowbray, Invermay and Elphin.

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Mackay 

Beam services are available in the Mackay city centre, waterfront, Bluewater Trail, Caneland Central precinct, Mackay Harbour, North Mackay, Mackay Base Hospital and Botanic Gardens. Beam’s service will feature affordable pay-as-you-go rates, with every ride covered by Beam’s personal accident insurance 

Port Douglas

Beam services are available at over 12 locations around Port Douglas, including:
- Chilly's Pizza & Trattoria
- Coral Beach Lodge
- Lazy Lizard Motor Inn
- Niramaya Villas & Spa
- Oaks Port Douglas Resort
- Paradise Links Resort
- Pool Resort Port Douglas
- Port Douglas Outrigger Holiday Apartments
- Sheraton Grand Mirage Resort
- St Crispins Cafe
- Ti-Tree Village
- Wildlife Habitat

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Rockingham

Beam services are available 7-days a week, 24-hours a day at over 15 locations, including the Rockingham Arts Centre, Palm Beach Jetty and Safety Bay.

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Townsville & Magnetic Island

Townsville Areas
Beam services are available in the city centre and James Cook University's Townsville campus. Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Magnetic Island
Beams are available on Magnetic Island from the southern end of Nelly Bay to Alma Bay in Arcadia.

Refer to the white area on the Beam app for the exact locations of parking spots and the operating zone. Please note that you will be unable to start a ride outside of our operating zone.

Note: Vodafone customers may experience issues with data connectivity on the island. Please check your coverage with your provider if you use Vodafone or one of its resellers

Can I rent two or more vehicles?

Yes, the Group Rides feature allows you to rent up to 5 additional vehicles using one account. Simply tap the "Group Ride" button on the map page to get started.

Can two of us ride a e-scooter at the same time?

Two riders on the same e-scooter is definitely a bad idea. Beams are made for one. One of the great benefits of riding a Beam is that you are automatically covered for personal accident insurance with every ride, but that insurance will be void if more than one person rides the same scooter at the same time. So please don't.

What is the maximum weight a e-scooter can hold?

The advisable maximum weight a Beam e-scooter can hold is 100kgs.

Can I keep Beam in my house?

It's great that you love Beam that much, but Beam e-scooters are made for sharing and they get lonely otherwise. So please don't keep a Beam at your house as it prevents other riders from having access to it. Beam also reserves the right to retrieve our e-scooter if it is kept by a user for private use, and involve the authorities if necessary.

Can I get a e-scooter moved if it's an obstruction?

We don't like our e-scooters being in anyone's way so please let us know if you see one causing an obstruction. Contact our support team through the "Help" button on the main menu of the app, or by clicking on the question mark icon shown on the right hand of the map screen.

Pricing and Payment

How much does Beam charge?

Adelaide

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including subscription packages available in your city. Please check our current pricing before you ride.

For more information about Adelaide's current pricing, click here.

Albany 

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including subscription packages available in your city. Please check our current pricing before you ride.

Brisbane

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including subscription packages available in your city. Please check our current pricing before you ride.

For more information about Brisbane's current pricing, click here.

Bunbury

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including subscription packages available in your city. Please check our current pricing before you ride.

Burnie

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Cairns

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Canberra

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

For more information about Canberra's current pricing, click here.

Esperance

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Geraldton

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Hobart & Launceston

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Mackay 

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Port Douglas

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Rockingham

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

Townsville & Magnetic Island

Beam's pricing involves an unlock fee, and an ongoing per minute charge.

Beam’s prices are displayed within the Beam app, including any subscription packages available in your city. Please check our current pricing before you ride.

How do I pay?

Currently supported payment methods are debit/credit cards and, when available, promotional Beam credit packs which you may purchase with your debit/credit card through the Beam app (in the section labelled "Payment & Credit" on main menu of app).

Other payment issues that arise can be caused by an outdated app version. To avoid these issues always make sure to update your Beam app as soon as a new update is available.

Why am I getting charged upon registering my credit/debit card, or getting charged twice for my trips?

You (and your group ride buddies!) may notice a fee of $5 or $10 being charged to your card after linking it to the app even when no ride was taken. This is only a temporary hold used to verify your card, and it is commonly known as a pre-authorization fee. You may also notice another temporary hold which might appear as a duplicated charge of your trip. This is indicated with the word PENDING by some banks.

Rest assured, these charges get lifted/cancelled automatically once the card has been verified, or adjusted to the actual amount captured after completing a ride. Depending on your bank, the finalized payment may take up to 1 or 2 weeks to be reflected back on your statement.

The final charges should only be the ones matching with the records of the Trip History in your Beam app.

How do I register a payment method?

You can register and update your payment method on the 'Payment & Credit' tab in the app menu. The payment methods we currently support include most debit/credit cards.

Where can I check my credits?

Your Beam credits can be found in the 'Payment & Credit' tab of the app's main menu.

What if I have an outstanding balance?

If you have an outstanding balance, you will be restricted from using the e-scooter. Please update your payment method by following these steps:
1. Select 'Billing' from the menu on the top left.
2. Add a "payment method."
3. Relaunch the app.
4. The e-scooter can be used once the payment method and outstanding balance payment are completed.

Can I get a receipt for my trip?

No problem.

1. Enter "Trip History" in the main app menu.
2. Select the ride you need a receipt for.
3. Click on "Contact Support" in the bottom right hand of that ride screen.
4. Write a short message explaining that you need a receipt for that trip.

We'll send you the receipt as soon as we can. You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.

End trip

Where can I park?

See parking zones in your city

Adelaide

Adelaide City & surrounding suburbs
You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

To note, Beam is currently trialing a new parking model on Grenfell, Currie and O'Connell Streets, in consultation with Adelaide City Council. The change requires riders to park in defined zones in these areas, and to scan a Parking QR Code located on the pavement to complete a trip. We encourage you to 'Have Your Say' about this trial by providing feedback to Adelaide City Council at www.yoursay.cityofadelaide.com/escooter-parking-trial

Adelaide Coastal
You can only park your e-scooter at designated parking spots, and you can't end your ride anywhere else. These spots are marked with a 'P' icon in the Beam app.

Albany

You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

Brisbane

You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

[Important] Parking Rules for riders in Queensland:
In the CBD Beam e-scooters and e-bikes are to be parked in accordance with the following requirements:

a. We encourage parking in designated parking spots. e-scooters and e-bikes must be parked within designated parking spaces in the CBD or

Guidelines to best parking practice
b. Otherwise, be parked in line with conditions c to h below

In all other locations e-scooters and e-bikes are to be parked in accordance with the following requirements:

c. E-scooters and e-bikes are to be parked in a manner that does not create a hazard.

d. Do not park Beam’s on the road, unless in approved designated e-scooter and e-bike parking spaces.

e. Park your Beam on the kerbside of the footpath.

f. Beam e-scooters and e-bikes are to be parked at a minimum distance of 1.5m from:
- Tactile ground surface indicators;
- Access points and emergency exits;
- Footpath dining and other approved commercial activities;
- Taxi zones, loading zones and school zones;
- Australia Post Mailboxes;
- Pedestrian crossings;Parking meters;
- Kerb ramps;
- Any other street furniture elements.

G.
Beam e-scooters and e-bikes must be parked so they do not restrict access to and use of fire and emergency infrastructure, inspection holes and chambers, on-site fuel fill points, paths, and stairways, and

H. Beam e-scooters and e-bikes must be parked at least 3 metres from bus zones, including bus stop furniture and waiting areas.

Bunbury

Please park your e-scooter at designated parking spots. These are marked with a 'P' icon in the Beam app.

Also, please refrain from parking in a way that might obstruct traffic, pedestrians or access to fire hydrants.

Burnie

You can only end your trip and park within the designated Parking Zones marked on the map in the app. You will be unable to end a trip outside the Parking Zones.

Cairns

You can only end your trip and park within the designated Parking Zones marked on the map in the app. You will be unable to end a trip outside the Parking Zones.

Non-compliance will result in a $18 fine.

Canberra

These are marked with a 'P' icon in the Beam app. We do not charge parking fines for parking outside these areas. If you are unable to park in a Beam parking spot, please ensure you park your e-scooter safely in an area where other riders can easily find and use it. Also, please refrain from parking in a way that might obstruct traffic, pedestrians or access to fire hydrants.

Esperance

You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

Geraldton

You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

Hobart & Launceston

You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

Mackay

You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

Port Douglas

You can only end your trip and park within the designated Parking Zones marked on the map in the app. You will be unable to end a trip outside the Parking Zones.

Non-compliance will result in a $18 fine

Rockingham

Please park your e-scooter at designated parking spots. These are marked with a 'P' icon in the Beam app.

Also, please refrain from parking in a way that might obstruct traffic, pedestrians or access to fire hydrants.

Townsville & Magnetic Island

Within the Townsville CBD:
You can end your trip and park anywhere in the Operating Zone marked on the map in the app, as long as...

1) you park your vehicle safely in an area where other riders can find and use it, and in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants.

2) you do not attempt to park at zones coloured red within the operating zone that are marked as "No Parking Zones". You will be unable to end a trip in a "No Parking Zone".

Within James Cook University:
You can only end your trip and park within the designated Parking Zones marked on the map in the app. You will be unable to end a trip outside the Parking Zones.

Within Magnetic Island:
You can only end your trip and park within the designated Parking Zones marked on the map in the app. You will be unable to end a trip outside the Parking Zones.

I'm having issues ending my trip what do I do?

If you'd like to report an end trip issue, please follow these steps to submit your question:

1. Enter the menu on the top left of the app.
2. Select the 'Trip History' menu and select the ride you had an issue with.
3. Tap 'Contact Support' on the bottom right hand side of the screen, and write a message in the box, describing the problem you had. We will reply as soon as we can.

Note: Vodafone customers may experience issues with data connectivity on Magnetic island. Please check your coverage with your provider if you use Vodafone or one of its resellers

During trip

What do I do if I ride a damaged e-scooter?

If you notice a broken e-scooter before you start a ride, or have mechanical issues with a e-scooter during your ride, please report the malfunction to us by doing the following...

1. Enter the main menu (by clicking on the three lines in the top left corner of the app).
2. Select "Trip History" and find the trip where the e-scooter malfunctioned. Click on the trip.
3. Tap on the "Contact Support" on the bottom right hand of that trip screen to explain the issue and request a refund. Please do provide as much detail as possible, so we can ensure we make it right for you.

If you unlock a vehicle that does not work, you will automatically be refunded if you do not ride the vehicle. This normally takes 3-5 business days to be processed.

Can I lock the e-scooter I am riding so I can ride it again later?

Yes, you can pause during a ride by clicking on the padlock icon (to be found on the bottom right hand corner of the map screen) after your ride has started. Please note that although the e-scooter is locked for this period of pause, you will still be charged the standard per-minute fee.

What happens if I get into an accident whilst riding Beam?

If you need to see a doctor due to injuries sustained as a result of an accident please do get the required treatment first and ensure you are safe and cared for before submitting a report to Beam. After you have received treatment. please submit a message to us with details about the incident through the "Help" section that you can find in the main menu of the app.

Is there anywhere that I shouldn't ride?

Please note that there are restricted areas where Beam doesn't operate for safety reasons. These are marked as 'No Riding Zone' on the map in the Beam app.

Riding in these areas will cause your e-scooter to slow down and lock. If you happen to enter these areas accidentally, be sure to click on the unlock icon (2 icons to the left of the "End" button at the bottom of the screen) and ride out of the area.

Terms and conditions

Are there any terms and conditions to using Beam?

You may find a detailed list of the terms and conditions of using Beam e-scooters at the link here:

https://www.ridebeam.com/terms-and-conditions

Personal information

How do I delete my Beam account?

Account deactivation can be done directly from the Beam app. Simply go to Settings (bottom left of the main menu) and select Delete Account.

If you do not have access to your 'Beam account', please contact our customer support team by selecting the question mark on the Beam map or the "Help" tab in the main menu of the app.

Can I update my email address registered on the Beam app?

Yes, you can update your email address by navigating to the app menu, select the white 'cog' icon and tap your name. From here, overwrite your current registered email address and tap "Save".

Group Rides

Check Group Rides Operating Status

You are able to add more guests as part of a single Group Ride in addition to yourself as the main account holder.

Up to 5 guests per Beam Account
🟢  Adelaide & Adelaide Coast
🟢  Albany
🟢  Brisbane
🟢  Bunbury
🟢  Burnie
🟢  Cairns
🟢  Canberra
🟢  Esperance
🟢  Geraldton
🟢  Hobart & Launceston
🟢  Mackay
🟢  Port Douglas
🟢  Rockingham
🟢  Townsville
🟢  Magnetic Island

How do I use Group Rides?

The Group Rides feature allows you to ride with friends and family using a single account.

There will be a pre-authorisation of $5 for each rider in the Group Ride.

To start a Group Ride:

1. Tap the "Group Ride" button on the map page.

2. You will be prompted to add the name and email address of your first guest. You can add up to four additional guests by tapping the "Add guest rider" button.

3. Once you have finished adding guests, tap the "Unlock" button beside each name and scan the QR code on each vehicle to unlock both the vehicle and the helmet for your guest(s).

4. When complete, tap "Continue to Trip" to start the Group Ride.

5. To end the Group Ride, click on the "End Trip for All" button at the bottom of your screen. Be sure that all vehicles are parked safely where they will not interfere with driving, traffic, pedestrian walkways and fire hydrants. All ride fees, parking fees and credits will be summed up and applied to you as the main account holder.

Group Rides isn’t showing as an option in my Beam app. How do I get it?

Please download the latest version of the Beam app via your app store to enable Group Rides.

Can I unlock multiple helmets when using Group Rides?

Yes, every Beam vehicle comes with its own helmet.

Universal Passes

Why did I get a recurring charge on my credit/debit card?

Weekly and Monthly passes are on auto-renewal by default. If you would like to cancel your Pass, select "See Details" within "Universal Pass" in the main menu. From here, select "Cancel my Subscription".

How do I request a refund for a Pass?

If you would like to request a refund for a Pass, please contact our Support Team via the Help option in the main menu.

How do I cancel a Pass?

If you're on a Weekly or Monthly plan and would like to cancel your Pass, select "See Details" within the "Universal Pass" option in the main menu. From here, select "Cancel my Subscription".

Can I use my Pass for a Group Ride?

Yes, you can use your Pass for a Group Ride, however only the host of the trip will receive the Pass benefits. Any additional riders will be charged at the regular price.

How is my daily usage calculated?

Your daily usage is calculated from when you start your trip, to when your trip ends. Please note that the usage is calculated based on the day that you end your trip, not the day you start your trip.

When does my Universal Pass start and end?

A Pass begins as soon as you have purchased it, and expires at the same time of purchase on your Pass end date.

I bought a Pass at 11:00 pm, does it count as Pass Day 1 after 11:59 pm?

Yes, it will be counted as the first day of your Pass. We recommend that you purchase your Pass at the beginning of the day to maximise the value.

Am I able to purchase a Pass using my Beam credits?

Unfortunately, you are not able to purchase a Pass with Beam credits. Passes can be purchased with debit and credit cards.

Am I able to use my Pass in other cities?

Currently you are only able to use your Pass in the city in which you purchased it.

Why can't I see my Pass?

You will only be able to view your Pass where the Pass is valid. For example, if you have exhausted your daily usage allowance, the Pass will not be visible again until it refreshes the next day. Or if you are viewing the Beam app in a different city to where you purchased your Pass.

Why am I seeing a different Pass to my friend?

As we are always releasing new and exciting promotions to our customers, this will sometimes mean you might see a different offer to others around you.

Contact us

If you need to speak to someone in person, please call our helpline:

Toll-Free Number: 1300 507 676