E-scooters are governed by state legislation. This covers where you can ride, speed and age limits, and other legal requirements. We highly recommend you read more about the rules in your state here as non-compliance can result in persecution by the police.

E-bikes are governed by state legislation. This covers where you can ride, speed and age limits, and other legal requirements. We highly recommend you read more about the rules in your state here as non-compliance can result in persecution by the police.

New to Beam? Follow these 7 steps and you'll be on your way in less than a minute!

How to get started...

1. Download the Beam app from the Apple App Store / Play Store and verify your mobile phone number.

2. Register your payment method, and ensure your Bluetooth is turned on.

3. Select "ride" and scan the QR code on the e-scooter handlebar to unlock the e-scooter, or select the '<>' icon in the app and enter the 5 digit code.

4. Push off to get it moving, then press the "GO" button to start riding. If you want to slow down, pull firmly on the brake levers on the handlebar. Please do NOT try and slow down by pushing down on the rear mudguard of the e-scooters with your foot - that will damage the e-scooter and could cause you to lose control.

5. Refer to the "Operating Zone" marked on the map in the app, to see where you can ride. Please do not ride a e-scooter outside of this marked area. Note that there are also zones marked in yellow which are "Slow Zones", where the top speed of the e-scooter will automatically be reduced for safety reasons. There are also zones coloured red within the operating zone, that are either "No Go Zones" or "No Parking Zones". Please avoid these zones. The e-scooter will automatically end if you enter a "No Go Zone", and you will be unable to end a trip in a "No Parking Zone".

6. Park the e-scooter safely where it will not interfere with driving, traffic, pedestrian walkways and fire hydrants.

7. To end your ride click on the end ride button at the bottom of your screen. If you park a Beam e-scooter in the designated parking areas marked with 'P' and '$' on the map, a reward in credits will be returned to your Beam account. The credits paid will be available the next time you ride.

New to Beam? Follow these 8 steps and you'll be on your way in less than a minute!
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How to get started...
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1. Download the Beam app from the Apple Store / Play Store and verify your mobile phone number.
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2. Register your payment method. And ensure your Bluetooth is turned on.
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3. Select "ride" and scan the QR code on the e-bike handlebar to unlock the e-bike, or select the '<>' icon in the app and enter the 5 digit code.
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4. Adjust the height of your riding position by pressing the lever on the underside of the seat.
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5. The Beam Apollo rides just like a normal bike, but with a little more "oomph". The motor kicks in and assists your pedalling when it senses you want to go faster. Other than that, it's pretty much the same: it has two brakes on the handlebars and it steers just like a pushbike.
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6. Refer to the "Operating Zone" marked on the map in the app, to see where you can ride. Please do not ride a e-bike outside of this marked area. There are also zones coloured red within the operating zone, that are either "No Go Zones" or "No Parking Zones". Please avoid these zones. The scooter will automatically end if you enter a "No Go Zone", and you will be unable to end a trip in a "No Parking Zone".
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7. When you've finished your trip, park the bike safely where it will not interfere with driving, traffic, pedestrian walkways and fire hydrants.
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8. To end your ride click on the end ride button at the bottom of your screen. If you park a Beam e-bike in the designated parking areas marked with 'P' and '$' on the map, a reward in credits will be returned to your Beam account. The credits paid will be available the next time you ride.

Beam vehicles are designed to be as safe as possible, but there are some important rules to follow to ensure you stay safe when riding:

1. Do not ride Beam after drinking.
2. Do not ride on wet surfaces.
3. Only one person at a time can ride a Beam.
4. Please obey the traffic laws.
5. Rider Check:
In order to help prevent people riding under the influence, we will be trialing a rider check feature in selected cities to ensure safe riding. If you ride a beam at Townsville between 7pm until 7am, and Palmerston North between 9pm and 11pm, you will have to complete a quick game in order to ride.
You will have 3 tries to complete the game and if you fail you will be locked out of riding for 6 hours. Here's to making our streets and footpaths safer for everyone.

In the event of an emergency and you require urgent medical attention, please call emergency services immediately on '000' before contacting us. Once you are in a safe place, please contact our Customer Service Team who will provide further support and guidance.

Toll-Free Number: 1300 507 676

Please check the legal age limit in your city

Beam provides personal accident insurance for all registered riders, provided the rider adheres to the relevant legislation governing e-scooters (e.g. minimum age requirement). If you have been in an accident, please contact Customer Support as soon as possible.

Click here for more information and to make a claim.

Click here for more information.

After downloading the Beam app from the Apple Store / Play Store, you can proceed with the registration process in the following order: mobile phone authentication, personal information registration, and privacy agreement.

For general enquiries, you can contact our support team through the Help button on the main menu.

For enquiries regarding specific trips please do the following.
1. Enter "Trip History" in the main app menu.
2. Select the ride you have a dispute or question regarding.
3. Click on "Contact Support" in the bottom right hand of that ride screen.

You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.

If you need to speak to someone in person, please call our helpline:

Toll-Free Number: 1300 507 676

Please check Beam's operating hours in your city

Please check Beam's locations in your city

Yes, the Group Rides feature allows you to rent up to five additional vehicles using one account. Simply tap the "Group Ride" button on the map page to get started.

Two riders on the same vehicle is definitely a bad idea. Beams are made for one. One of the great benefits of riding a Beam is that you are automatically covered for personal accident insurance with every ride, but that insurance will be void if more than one person rides the same vehicle at the same time. So please don't.

The advisable maximum weight a Beam vehicle can hold is 100kgs.

It's great that you love Beam that much, but Beam vehicles are made for sharing and they get lonely otherwise. So please don't keep a Beam at your house as it prevents other riders from having access to it. Beam also reserves the right to retrieve our vehicle if it is kept by a user for private use, and involve the authorities if necessary.

We don't like our vehicles being in anyone's way so please let us know if you see one causing an obstruction. Contact our support team through the "Help" button on the main menu of the app, or by clicking on the question mark icon shown on the right hand of the map screen.

Currently supported payment methods are debit/credit cards and, when available, promotional Beam credit packs which you may purchase with your debit/credit card through the Beam app (in the section labelled "Payment & Credit" on main menu of app).

Other payment issues that arise can be caused by an outdated app version. To avoid these issues always make sure to update your Beam app as soon as a new update is available.

You (and your group ride buddies!) may notice a fee of $5 or $10 being charged to your card after linking it to the app even when no ride was taken. This is only a temporary hold used to verify your card, and it is commonly known as a pre-authorization fee. You may also notice another temporary hold which might appear as a duplicated charge of your trip. This is indicated with the word PENDING by some banks.

Rest assured, these charges get lifted/cancelled automatically once the card has been verified, or adjusted to the actual amount captured after completing a ride. Depending on your bank, the finalized payment may take up to 1 or 2 weeks to be reflected back on your statement.

The final charges should only be the ones matching with the records of the Trip History in your Beam app.

You can register and update your payment method on the 'Payment & Credit' tab in the app menu. The payment methods we currently support include most debit/credit cards.

Your Beam credits can be found in the 'Payment & Credit' tab of the app's main menu.

If you have an outstanding balance, you will be restricted from using the vehicle. Please update your payment method by following these steps:

1. Select 'Billing' from the menu on the top left.
2. Add a "payment method."
3. Relaunch the app.
4. The vehicle can be used once the payment method and outstanding balance payment are completed.

No problem.
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1. Enter "Trip History" in the main app menu.
2. Select the ride you need a receipt for.
3. Click on "Contact Support" in the bottom right hand of that ride screen.
4. Write a short message explaining that you need a receipt for that trip.

We'll send you the receipt as soon as we can. You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.

See parking zones in your city

If you'd like to report an end trip issue, please follow these steps to submit your question:

1. Enter the menu on the top left of the app.
2. Select the 'Trip History' menu and select the ride you had an issue with.
3. Tap 'Contact Support' on the bottom right hand side of the screen, and write a message in the box, describing the problem you had. We will reply as soon as we can.

If you notice a broken vehicle before you start a ride, or have mechanical issues with a vehicle during your ride, please report the malfunction to us by doing the following...
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1. Enter the main menu (by clicking on the three lines in the top left corner of the app).
2. Select "Trip History" and find the trip where the vehicle malfunctioned. Click on the trip.
3. Tap on the "Contact Support" on the bottom right hand of that trip screen to explain the issue and request a refund. Please do provide as much detail as possible, so we can ensure we make it right for you.

Yes, you can pause during a ride by clicking on the padlock icon (to be found on the bottom right hand corner of the map screen) after your ride has started. Please note that although the vehicle is locked for this period of pause, you will still be charged the standard per-minute fee.

If you need to see a doctor due to injuries sustained as a result of an accident please do get the required treatment first and ensure you are safe and cared for before submitting a report to Beam. After you have received treatment. please submit a message to us with details about the incident through the "Help" section that you can find in the main menu of the app.

Please note that there are restricted areas where Beam doesn't operate for safety reasons.

These are marked as 'No Riding Zone' on the map in the Beam app. Riding in these areas will cause your vehicle to slow down and lock.

If you happen to enter these areas accidentally, be sure to click on the unlock icon and ride out of the area.

You are able to add more guests as part of a single Group Ride in addition to yourself as the main account holder.

Up to 5 guests per Beam Account
🟢  Adelaide
🟢  Brisbane
🟢  Bunbury
🟢  Burnie
🟢  Cairns
🟢  Canberra
🟢  Esperance
🟢  Geraldton
🟢  Hobart & Launceston
🟢  Mackay
🟢  Port Douglas
🟢  Rockingham
🟢  Townsville
🟢  Magnetic Island

The Group Rides feature allows you to ride with friends and family using a single account.

There will be a pre-authorisation of $5 for each rider in the Group Ride.
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To start a Group Ride:
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1. Tap the "Group Ride" button on the map page.
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2. You will be prompted to add the name and email address of your first guest. You can add up to four additional guests by tapping the "Add guest rider" button.
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3. Once you have finished adding guests, tap the "Unlock" button beside each name and scan the QR code on each vehicle to unlock both the vehicle and the helmet for your guest(s).
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4. When complete, tap "Continue to Trip" to start the Group Ride.
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5. To end the Group Ride, click on the "End Trip for All" button at the bottom of your screen. Be sure that all vehicles are parked safely where they will not interfere with driving, traffic, pedestrian walkways and fire hydrants. All ride fees, parking fees and credits will be summed up and applied to you as the main account holder.

Please download the latest version of the Beam app via your app store to enable Group Rides.

Yes, every Beam vehicle comes with its own helmet.

#BeamForAll offers discounted Universal Passes with savings of up to 95% to users with limited incomes.

A number of tertiary and concession card holders are eligible to access #BeamForAll.

If you hold any of the below cards, you are eligible for #BeamforAll:
- TransLink Access Pass
- TPI Veteran Travel Pass
- Pensioner Concession Card
- Seniors Card
- ADF Veterans Card
- Centrelink Health Care Card

For a comprehensive list, visit the website.

#BeamForAll is currently available in Brisbane only. To apply for #BeamForAll, visit the webpage.

Weekly and Monthly passes are on auto-renewal by default. If you would like to cancel your Pass, select "See Details" within "Universal Pass" in the main menu. From here, select "Cancel my Subscription".

If you would like to request a refund for a Pass, please contact our Support Team via the Help option in the main menu.

If you're on a Weekly or Monthly plan and would like to cancel your Pass, select "See Details" within the "Universal Pass" option in the main menu. From here, select "Cancel my Subscription".

Yes, you can use your Pass for a Group Ride, however only the host of the trip will receive the Pass benefits. Any additional riders will be charged at the regular price.

Your daily usage is calculated from when you start your trip, to when your trip ends. Please note that the usage is calculated based on the day that you end your trip, not the day you start your trip.

A Pass begins as soon as you have purchased it, and expires at the same time of purchase on your Pass end date.

Yes, it will be counted as the first day of your Pass. We recommend that you purchase your Pass at the beginning of the day to maximise the value.

Unfortunately, you are not able to purchase a Pass with Beam credits. Passes can be purchased with debit and credit cards.

Currently you are only able to use your Pass in the city in which you purchased it.

You will only be able to view your Pass where the Pass is valid. For example, if you have exhausted your daily usage allowance, the Pass will not be visible again until it refreshes the next day. Or if you are viewing the Beam app in a different city to where you purchased your Pass.

As we are always releasing new and exciting promotions to our customers, this will sometimes mean you might see a different offer to others around you.

You may find a detailed list of the terms and conditions of using Beam vehicles at the link here:

https://www.ridebeam.com/terms-and-conditions

Account deactivation can be done directly from the Beam app. Simply go to Settings (bottom left of the main menu) and select Delete Account.

If you do not have access to your 'Beam account', please contact our customer support team by selecting the question mark on the Beam map or the "Help" tab in the main menu of the app.

Yes, you can update your email address by navigating to the app menu, select the white 'cog' icon and tap your name. From here, overwrite your current registered email address and tap "Save".